Privacy Policy

NetNavi and NetNavi Cloud are trading names of Omtrex Ltd (company number 13851032). Omtrex Ltd is the legal entity responsible for NetNavi Cloud and for the processing described in this policy. This policy explains how NetNavi Cloud handles personal information when you visit our website, contact us, create a Client Area account, or use our hosting and DNS services.

1. Information we collect

We may collect information that you provide directly to us, including your name, email address, telephone number, billing details, account details, support correspondence and information required to provide or manage your services.

We may also collect limited technical information automatically, such as IP addresses, browser and device information, login activity, security logs and service usage information. This information is used primarily to operate, secure and troubleshoot our services.

2. How we use your information

We use personal information where necessary to:

• create and manage your account and services;
• process orders, invoices and payments;
• provide customer support and respond to enquiries;
• operate, maintain and secure our hosting, DNS and Client Area systems;
• detect fraud, abuse, unauthorised access and other security threats;
• send important service, billing, security and account notifications; and
• meet our legal, regulatory and accounting obligations.

3. Legal bases

Depending on the circumstances, we process personal information because it is necessary to perform a contract with you, to comply with a legal obligation, because we have a legitimate interest in operating and securing our services, or because you have given consent where consent is required.

4. Payments and service providers

We may use trusted third-party providers for payment processing, email delivery, infrastructure, monitoring, support and other operational services. Those providers receive only the information reasonably required to perform their services and are expected to protect it appropriately.

Payment providers may process payment information directly under their own privacy terms. NetNavi Cloud does not need to store complete payment-card details where they are handled by an external payment provider.

5. Cookies

Our website and Client Area use essential cookies and similar storage where required for login sessions, security, preferences and core site functionality. We do not use optional advertising cookies on the public website unless this policy and the cookie notice are updated to say otherwise.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including the operation of your account, support history, security records, accounting requirements and the resolution of disputes. Different categories of information may have different retention periods.

7. Security

We use reasonable technical and organisational measures to protect personal information and customer systems. No internet-connected service can be guaranteed to be completely secure, so customers should also use strong passwords, protect account credentials and keep their own software up to date.

8. International processing

Some suppliers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard or protection is in place where required.

9. Your rights

Depending on applicable data-protection law, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction in certain circumstances, object to certain processing, or request a portable copy of information you supplied to us.

We may need to verify your identity before acting on a request, and some information may need to be retained where the law permits or requires us to do so.

10. Contact

For privacy questions or requests, contact us at sales@netnavi.cloud.

11. Changes to this policy

We may update this Privacy Policy when our services, suppliers or legal obligations change. The date at the top of this page will be updated when material changes are published.