Monitoring
Service monitoring options for hosting, DNS, backups, connectivity and infrastructure components.
Network Operations
Operational visibility for cloud services.
The NetNavi Cloud operating model focuses on monitoring, maintenance, alert review, capacity planning and clear escalation routes.
Alert Review
Alert review and escalation planning to help identify problems before they become business incidents.
Maintenance Windows
Planned maintenance communication and change windows for platform and customer services.
Incident Response
Structured response for service disruption, backup alerts, infrastructure issues and customer-impacting events.
Backup Verification
Checks and review processes to ensure critical backup jobs are not silently failing.
Capacity Planning
Resource review for storage, compute, network and backup growth over time.
Detect
Monitoring identifies an issue or service alert.
Assess
The impact and priority are reviewed.
Escalate
The right technical route is followed.
Resolve
Service is restored and next steps are agreed.